Terms of service

THE PERRY AGENCY™

Terms & Conditions

Effective Date: July 13, 2026

Welcome to The Perry Agency™.

These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, digital resources, physical merchandise, and any interactions with The Perry Agency™ ("The Perry Agency," "we," "our," or "us").

By visiting our website, purchasing a product, booking a service, paying an invoice, signing a proposal, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree with these Terms, please discontinue use of our website and refrain from purchasing our products or services.

1. About The Perry Agency™

The Perry Agency™ is a creative strategy and business consulting agency that helps entrepreneurs build businesses through branding, visibility, marketing, websites, business systems, digital resources, education, and creative support.

Our services may include, but are not limited to:

  • Brand Strategy
  • Graphic Design
  • Website Design
  • Marketing Strategy
  • Content Strategy
  • CRM & Business Systems
  • Business Consulting
  • VIP Intensives
  • Digital Products
  • Physical Merchandise
  • Educational Resources

2. Eligibility

To purchase from or work with The Perry Agency™, you must:

  • Be at least 18 years of age or have legal authorization from a parent or guardian.
  • Have the legal authority to enter into binding agreements.
  • Provide accurate, complete, and current information when requested.

3. Scope of Services

Every project is unique.

The specific services, deliverables, timelines, pricing, and revision limits for your project will be outlined in your proposal, invoice, service package, or Client Partnership Agreement.

No additional services are implied unless expressly included in writing.

4. Pricing & Payments

All prices are listed in U.S. Dollars (USD).

Pricing is subject to change without notice.

Quotes remain valid for 30 calendar days unless otherwise stated.

Payment plans, when offered, must be completed according to the agreed-upon schedule.

Failure to make scheduled payments may result in work being paused until the account is brought current.

5. Deposits

All deposits and retainers are non-refundable.

Deposits reserve production time, project planning, scheduling, administrative preparation, and agency resources specifically for your project.

Because these resources are allocated immediately upon booking, deposits cannot be refunded, transferred, or applied to future projects unless approved in writing by The Perry Agency™.

6. Client Responsibilities

To ensure your project stays on schedule, you agree to:

  • Provide requested content, logos, images, copy, and other project assets in a timely manner.
  • Review deliverables promptly.
  • Submit revisions within the agreed project timeline.
  • Respond to communications within a reasonable timeframe.
  • Ensure you have the legal right to use all materials you provide.

Delays in providing required information may extend your project timeline.

7. Project Timelines

Estimated timelines are based on timely communication and client participation.

The Perry Agency™ is not responsible for delays caused by:

  • Missing content
  • Delayed approvals
  • Third-party vendors
  • Platform outages
  • Client scheduling conflicts
  • Circumstances outside of our reasonable control

8. Revisions

Each service includes a predetermined number of revisions as outlined in your proposal or service description.

A revision is a reasonable modification to an existing deliverable.

Requests that significantly alter the approved direction, introduce new concepts, or expand the original project scope may be considered additional work and billed separately.

9. Scope Changes

Any request outside the original scope of work may require:

  • A revised proposal
  • Additional fees
  • An adjusted timeline

Work outside the agreed scope will not begin until approved by both parties.

10. Project Pauses & Abandonment

Projects inactive due to client non-response for 30 consecutive days may be placed on hold.

Projects inactive for 60 consecutive days will be considered abandoned.

Abandoned projects may:

  • Require a restart fee.
  • Be rescheduled based on current availability.
  • Require a new agreement if business offerings or pricing have changed.

No refunds will be issued for abandoned projects.

11. Cancellations

Clients may cancel a project by providing written notice.

If work has already begun:

  • Deposits remain non-refundable.
  • Payment is required for all work completed up to the cancellation date.
  • Any refund of remaining funds will be determined after deducting completed work, administrative time, and third-party expenses.

The Perry Agency™ reserves the right to discontinue services if a client engages in abusive, threatening, discriminatory, or otherwise inappropriate behavior.

12. Intellectual Property

Unless otherwise stated in writing:

Upon final payment, clients receive ownership of the approved final deliverables created specifically for their project.

The Perry Agency™ retains ownership of all:

  • Drafts
  • Concepts
  • Creative processes
  • Templates
  • Prompt libraries
  • Frameworks
  • SOPs
  • Internal documentation
  • Business systems
  • Workflows
  • Proprietary methodologies

Purchasing a service does not transfer ownership of The Perry Agency™'s internal business methods.

13. AI-Assisted Services

The Perry Agency™ may use artificial intelligence ("AI") tools to support research, brainstorming, content development, design concepts, administrative tasks, workflow automation, and other creative processes.

Every AI-assisted deliverable is reviewed, refined, edited, and approved by a human before it is delivered to a client.

AI is used as a productivity tool, not as a replacement for strategic thinking, professional judgment, or customized client service.

Clients acknowledge that AI may be incorporated into portions of our workflow and agree that such use does not diminish the originality or value of the final deliverables.

14. Confidentiality

Both parties agree to protect confidential information shared throughout the course of the project.

Confidential information will not be disclosed to third parties except:

  • With written permission.
  • As required by law.
  • As reasonably necessary to complete the agreed-upon services.

This obligation survives the completion or termination of the project.

15. Portfolio Rights

Unless otherwise agreed through a signed Non-Disclosure Agreement (NDA), The Perry Agency™ reserves the right to display completed work in:

  • Our portfolio
  • Website
  • Social media
  • Marketing materials
  • Presentations
  • Award submissions
  • Promotional content

16. Digital Products

Digital products, including templates, guides, planners, workbooks, SOPs, dashboards, and downloads, are licensed for individual use only.

You may not:

  • Resell
  • Redistribute
  • Share
  • Repackage
  • Claim ownership
  • Upload for public download

All digital product sales are final unless otherwise required by law.

17. Physical Merchandise

Returns for physical products are governed by our separate Refund & Return Policy.

Minor variations in color, print placement, or manufacturing are not considered defects.

18. Results Disclaimer

While we are committed to providing high-quality services and strategic guidance, The Perry Agency™ does not guarantee specific outcomes, including but not limited to:

  • Increased revenue
  • Media placements
  • Website traffic
  • Social media growth
  • Sales performance
  • Search engine rankings
  • Business success

Success depends on many factors beyond our control, including implementation, market conditions, audience behavior, and client participation.

19. Third-Party Platforms

Our services may involve third-party platforms such as Shopify, Canva, Notion, ClickUp, Airtable, Wix, WordPress, Google Workspace, Klaviyo, Meta, and others.

The Perry Agency™ is not responsible for outages, pricing changes, discontinued features, or policy updates made by these third-party providers.

20. Limitation of Liability

To the fullest extent permitted by law, The Perry Agency™ shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services, products, or website.

Our total liability shall not exceed the amount paid by the client for the specific service or product giving rise to the claim.

21. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith communication.

If the matter cannot be resolved informally, both parties agree to participate in mediation in the Commonwealth of Virginia before pursuing litigation, unless otherwise prohibited by law.

Each party is responsible for its own legal fees unless otherwise ordered by a court of competent jurisdiction.

22. Electronic Acceptance

Electronic signatures, invoice payments, online purchases, and digital approvals carry the same legal effect as handwritten signatures.

By completing any of these actions, you acknowledge your acceptance of these Terms.

23. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

24. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

25. Changes to These Terms

The Perry Agency™ reserves the right to update these Terms at any time.

The most current version will always be available on our website and will become effective upon publication.

26. Contact

The Perry Agency™

Email: info@theperryagency.com

Website: https://www.theperryagency.com