Refund policy

Refund & Return Policy

Effective Date: July 2026

At The Perry Agency™, we are committed to providing thoughtful strategy, high-quality creative work, and exceptional client service. Because we offer both custom services and physical products, our refund and return policies differ depending on the type of purchase.

By purchasing any product or service from The Perry Agency™, you acknowledge that you have read and agree to the terms outlined below.

SERVICES & DIGITAL PRODUCTS

Our services are customized for each client and require dedicated time, planning, research, and creative development. For this reason, all service purchases are subject to the following policy.

Deposits

All deposits and retainer payments are non-refundable.

Your deposit reserves time on our production schedule and covers the initial planning, research, project preparation, and administrative work required before design or strategy begins.

Deposits cannot be transferred to another service or client unless approved in writing by The Perry Agency™.

Before a Refund Is Considered

Client satisfaction is important to us. If you are unhappy with your experience, we ask that you allow us the opportunity to resolve the concern before requesting a refund.

Before a refund request is reviewed:

A written explanation of your concerns must be submitted.
The Perry Agency™ must be given a reasonable opportunity to correct any errors or deficiencies.
Any revisions included within your purchased service must first be utilized.
Both parties agree to communicate in good faith toward resolving the issue.

Whenever possible, our goal is to resolve concerns through revisions, clarification, or additional support before considering a refund.

Refund Eligibility

If a resolution cannot reasonably be reached after the above steps have been completed, refund requests may be submitted within 10 calendar days of project completion or final delivery.

Approved refunds will be processed to the original payment method.

Refund requests submitted after ten (10) calendar days will not be considered.

Non-Refundable Services

The following are non-refundable once work has begun or access has been granted:

Deposits & Retainers
Discovery Calls
CEO Strategy Calls
CEO Clarity Sessions
VIP Design Days
Half-Day Intensives
Consulting Services
Completed Design Work
Website Audits
Strategy Documents
Digital Downloads
Templates
Canva Files
Workbooks
Guides
E-books
Memberships
Courses
Third-party software subscriptions
Third-party licensing fees

Project Cancellations

Clients may cancel a project at any time by providing written notice.

If work has already begun:

Deposits remain non-refundable.
Payment is required for all completed work and time invested up to the cancellation date.
Any remaining balance may be refunded at the sole discretion of The Perry Agency™ after deducting completed work, administrative time, and any third-party expenses incurred.

Client Delays & Abandoned Projects

To keep projects moving efficiently, clients are expected to provide requested materials, approvals, content, and feedback in a timely manner.

Projects that remain inactive for 30 consecutive days due to a lack of client communication may be placed on hold.

Projects inactive for 60 consecutive days will be considered abandoned.

Abandoned projects:

may require a restart fee,
may be rescheduled based on current availability,
and are not eligible for refunds.

Client Responsibility for Content: Clients are responsible for providing all necessary logos, brand assets, written content, images, product information, and approvals unless content creation is specifically included in the purchased service. Project timelines may be extended due to delays in receiving required materials.

Revision Policy

Each service includes a specific number of revisions as outlined in your proposal or service description.

Additional revisions beyond the included amount may be billed at the current hourly rate.

Final Approval

Once final approval has been provided by the client, the project is considered complete.

Requests for changes after approval may require a new project scope or additional fees.

Ownership & Intellectual Property

All concepts, drafts, mockups, working files, and creative materials remain the property of The Perry Agency™ until full payment has been received.

Upon final payment, ownership of approved deliverables transfers to the client unless otherwise stated in writing.

The Perry Agency™ reserves the right to display completed work within its portfolio, website, and marketing materials unless a separate confidentiality agreement has been executed.

PHYSICAL PRODUCTS

We want you to love your purchase.

If you're not completely satisfied with your merchandise, you may request a return within 10 calendar days of receiving your order.

Return Eligibility

To qualify for a return:

Item must be unused and unworn
Item must be free of stains, odors, or damage
Item must be returned in its original condition
Proof of purchase is required

Returns received after ten (10) days cannot be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 5 calendar days of delivery.

Please include:

Order Number
Photos of the item
Photos of the packaging

Once reviewed, we'll arrange for a replacement or another appropriate resolution.

Non-Returnable Items

The following items are non-returnable:

Custom merchandise
Personalized products
Digital downloads
Gift cards
Final Sale items

Return Shipping

Unless an error was made by The Perry Agency™, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

CHARGEBACK POLICY

We value open communication and encourage clients to contact us before initiating a payment dispute.

By purchasing from The Perry Agency™, you agree to make a good-faith effort to resolve concerns directly with us before filing a chargeback.

Documentation including contracts, email correspondence, project files, meeting records, and delivery confirmations may be used to dispute fraudulent chargeback claims.

LIMITATION OF LIABILITY

While we strive to provide strategic recommendations and high-quality services, The Perry Agency™ cannot guarantee specific financial outcomes, sales increases, audience growth, media placements, or business results.

Business success depends on numerous factors beyond the scope of our services, including market conditions, implementation, consistency, and client participation.